Desktop, server and network support and administration. Installation, upgrade planning and troubleshooting on topics including: Servers, Workstations, Network audits, Local security policies, LAN’s, WAN’s, Broadband connections (T1, Cable, DSL, etc), Remote Access Service (RAS), Virtual Private Networks (VPN), DNS, WINS, Active Directory, LMHosts, Proxy Servers, Web Servers, FTP Servers, Web Browsers, Email Clients, All Microsoft OS’s, Email servers (including Exchange 5.5 and 2000), Citrix (1.8 and XP), MS Office (97-XP), MS Sharepoint, MS SMS Server, PC Break/Fix, BIOS updates, UPS Protection, Software and Hardware audits, and Virus detection/removal.
Design, review and implement network infrastructure - both wired and wireless (WIFI) - with a focus on scalability and security. Review and implement secure access to networks.
Develop hardware and software inventory, run a security scan on the network and PC’s looking for possible security vulnerabilities, review results and proposed fixes with the client, apply the fixes, and run a final security scan to confirm the vulnerabilities have been removed.
Access the physical security of your computing environment, look for vulnerabilities in the operating systems you are running on your machines, review the network configuration (including password policies), review backup policies, review polices on spare parts/hardware management, review power protection (including surge protection and battery backup), and review virus protection on in your environment. The information we gather is gathered and presented to you in a report. The report includes suggestions to make your computing environment more secure, safe, reliable, and redundant.
Review your backup and recovery polices and procedures. Summarize the review with the client and propose improvements if necessary. Implement backup-recovery systems. Run through a recovery procedure to validate the backup and recovery process.
We provide our services on site, remote, and through telephone support. We try to assign a primary System Administrator to your account so you have consistency when you work with us.
Our rates are very competitive and we are able to respond to your needs quickly. For San Francisco, in most cases, a Systems Administrator can be onsite the same day you call.
